1. Company information

The website AmazonSellersAppeal.com and related professional services are offered by ASA Compliance Group, a business name used by Shamosh Holdings Ltd. (“we”, “our”, “us”, the “Company”). We provide services related to Amazon seller enforcement, appeals, and compliance support.

Registered / operating jurisdiction: Israel

Privacy & data requests: Privacy@AmazonSellersAppeal.com
Finance (invoices, payment methods, billing): Finance@AmazonSellersAppeal.com
Legal & intellectual property (written approvals, contract notices): Legal@AmazonSellersAppeal.com
General business contact: Office@AmazonSellersAppeal.com

For UK and EEA data protection purposes, where applicable, Shamosh Holdings Ltd. acts as the controller of personal data described in this Privacy Policy, unless we tell you otherwise for a specific processing activity.

As an Israel-based business, we also process personal data subject to Israel’s Protection of Privacy Law, 5741-1981, and related regulations where applicable.

2. Terms of Service

2.1 Nature of the service

Depending on what we agree with you in writing (for example a quotation, statement of work, or services agreement), paid appeal work typically includes: (1) a comprehensive review and analysis of the case as scoped, (2) drafting of an appeal or other appropriate submission to the relevant Amazon department, and (3) follow-up actions in connection with that scoped issue, in each case as described in your engagement documents.

We undertake to provide a high standard of service based on our experience and professional judgment. We deliver through direct communication (for example email or agreed messaging channels), shared files, and actions in Seller Central or with Amazon channels needed to perform the Service when your agreement provides for that.

Outcomes are not guaranteed. Reinstatement and other Amazon decisions depend on Amazon’s internal review processes and policies. Amazon alone decides whether to reinstate an account or listing, whether to release funds, and how to apply its policies. Unless your written agreement states a specific delivery date, we do not promise a fixed timeline for Amazon’s review.

Any unpaid preview, excerpt, sample, strategy note, or draft section we provide before engagement remains our work product and may not be submitted, reused, published, or relied on as a complete appeal unless we agree otherwise in writing.

2.2 Professional discretion & delivery timing

Unless your agreement says otherwise, we retain full discretion over the structure, content, and submission strategy of appeals and related materials, including revisions and resubmissions we consider appropriate. We remain available for reasonable questions and clarifications and provide updates as the case progresses.

When your agreement specifies a delivery schedule for an initial appeal or comparable deliverable, that schedule runs from the later of: receipt of full payment as required to commence work, and receipt of all required information we have requested to perform the Service. Unless a different schedule is written in your agreement, the initial appeal is targeted for delivery within three business days from that later trigger; for this purpose our “business days” exclude Friday and Saturday (and any other non-working days stated in your agreement).

Where a quote, email offer, payment link, or service summary states a specific delivery timing, that timing applies only after full payment is received and all required information has been provided, unless stated otherwise in writing.

2.3 What we do not do

Unless we explicitly agree otherwise in writing, we do not:

• Guarantee reinstatement, approval, or any specific Amazon decision
• Control or influence Amazon’s decisions, queues, or internal processes
• Provide legal advice or act as your attorney, unless a separate written legal engagement is signed directly with a licensed attorney or law firm
• Expand the scope of a paid engagement to additional violations, accounts, or issues without a separate review and agreement

Where a matter requires legal input, regulatory review, attorney correspondence, or formal legal work, we may coordinate with licensed counsel or refer the matter for a separate legal engagement. Unless that separate legal engagement is signed, our services remain business, compliance, Amazon enforcement, and appeal-support services.

If Amazon changes, expands, or reclassifies the issue after work begins, or if new violations, accounts, marketplaces, ASINs, legal claims, or compliance requests arise, those items may require a separate review, revised scope, or additional fee.

2.4 Client responsibilities

You confirm you are the account owner or are authorized to act for the seller. Our work depends on the accuracy and completeness of what you share. If material facts are missing, unclear, or inaccurate, that may limit how we can help. We will raise issues when we see them, but you remain responsible for the underlying information.

2.5 Communications & delivery

We may use email, attachments, and agreed messaging tools (for example WhatsApp) to communicate and deliver work. You are responsible for keeping contact details current and for securing your own devices and accounts. If we use WhatsApp, your messages and related metadata are also processed by WhatsApp and Meta under their own terms and privacy notices.

2.6 Account systems, Seller Central & client responsibility

Where we are given access to Seller Central, Brand Registry, email threads, files, or other account systems, the client remains responsible for the account, credentials, permissions, listings, inventory, business records, prior submissions, third-party users, and any actions taken outside our written scope. We are not responsible for consequences caused by incomplete or inaccurate information, revoked or limited access, client-side changes, third-party activity, Amazon system behavior, or Amazon’s independent review decisions.

2.7 Acceptance & precedence of your agreement

Using our website, requesting services, paying fees, or continuing an engagement after we send or publish these terms means you accept them, together with any written quote, statement of work, or contract we provide. Where your engagement documents say that agreement is deemed accepted upon receipt of full payment, that applies in addition to the above. If a signed or written agreement conflicts with this page, the agreement prevails.

If we send you a written quote, email offer, invoice, payment link, service summary, or payment-tier option that references this page, payment or written approval confirms your acceptance of this page together with that quote, offer, invoice, payment link, service summary, or payment-tier option.

A written quote, email offer, invoice, payment link, service summary, or payment-tier option may set the price, payment method, delivery timing, service scope, and any special terms for a specific engagement.

2.8 Payment, commencement & chargebacks

Unless your written agreement states otherwise, full payment is required before we commence the scoped Service. Due to the nature of the Service and immediate allocation of resources on engagement, all amounts paid are final and non-refundable once work has commenced, except where mandatory law requires a different result.

In the event of a payment dispute or chargeback, we reserve the right to suspend or terminate the Service. Fees already paid remain non-refundable subject to applicable law.

Invoices, payment instructions, remittance confirmations, and other billing questions: Finance@AmazonSellersAppeal.com.

2.9 Confidentiality

Unless we agree otherwise in writing, information, materials, and communications exchanged in connection with an engagement are treated as confidential by both parties. Neither party shall disclose such information to any third party without prior written consent, except where disclosure is reasonably required to perform the Service, including sharing information with authorized parties involved in preparing and submitting an appeal or related submission.

2.10 Communications about the Company

You agree not to engage in conduct involving false, misleading, or malicious statements that may harm our reputation. Nothing here limits truthful statements made in good faith to regulators, payment providers, or courts where you have a legal right to do so.

2.11 Governing law & disputes

These Terms are governed by the laws of the State of Israel. Subject to mandatory consumer protections where you live, any dispute arising out of or in connection with our agreement shall be subject to the exclusive jurisdiction of the courts of Tel Aviv, Israel. Nothing in this section limits rights you cannot waive under applicable law.

Formal written notices regarding these Terms (for example jurisdiction, interpretation, or commercial terms), unless your agreement names a different address, may be sent to Legal@AmazonSellersAppeal.com.

3. Refunds, cancellations & consumer disclosures

3.1 Non-refundability once work has started

Fees cover custom professional work. Refunds are not tied to Amazon’s decisions. Consistent with section 2.8, amounts you pay are final and non-refundable once work has commenced, because resources are allocated immediately. If you believe mandatory consumer law in your jurisdiction gives you cancellation or refund rights despite custom work having started, tell us promptly and we will respond in line with those rules and your written agreement. Questions about what was charged or payment status: Finance@AmazonSellersAppeal.com.

Before work begins, any refund or cancellation is assessed only as your agreement and applicable law allow; we do not treat this page as an offer to unwind engagements that your contract states are non-refundable on payment.

3.2 Refunds are generally not owed for

• Fees after work has commenced, except where the law requires otherwise
• Amazon rejecting, denying, or delaying an appeal
• Dissatisfaction with Amazon’s decision or enforcement action
• Lost revenue, inventory, rankings, Buy Box, fees, or similar business impacts
• Changes in the alleged violation or Amazon’s messaging after work has started, where we have already performed work in good faith
• Payment disputes or chargebacks you initiate after work has begun, subject to section 2.8 and applicable law

3.3 UK & EEA consumers

If you are in the United Kingdom or European Economic Area, you may have a statutory right to cancel certain distance contracts within 14 days. For customized services that have begun at your request before that period ends, the right to cancel may be limited or subject to payment for work performed, as applicable law allows. Tell us if you believe this applies so we can respond under the correct rule set.

3.4 Israeli consumers

Israeli consumer law may provide cancellation or remedy rights in specific circumstances, including for certain distance transactions. Where those laws apply, they operate alongside any written agreement between us. Cancellation requests may be submitted by email to Finance@AmazonSellersAppeal.com or Legal@AmazonSellersAppeal.com and should include your name, contact details, transaction date, and the service purchased. Where work has begun, refunds or cancellation rights may be limited by the nature of the customized professional service and by applicable law.

3.5 United States & other regions

Many U.S. states do not provide a universal cooling-off period for custom professional services. Refunds and cancellations are assessed under your written agreement with us and sections 3.1–3.2, together with any rights you cannot waive under applicable law.

4. Privacy Policy

4.1 Information you provide

When you contact us or become a client, you may provide identifiers and case details such as name, email, phone, company name, marketplace, Amazon notices or performance metrics you choose to share, ASINs or order IDs where relevant, timelines, screenshots, invoices, prior appeals, and other documents. You decide how much to send; we only process what you give us or what we reasonably need to operate the site.

4.2 Website & technical data

We may process technical data such as IP address, approximate location derived from IP, browser type, device type, referrer, pages viewed, and timestamps. We use this for security, fraud prevention, debugging, and understanding aggregate usage.

4.3 Purposes & lawful bases (summary)

Depending on context and applicable law, we rely on one or more of the following:

• Contract: to provide services you requested and to invoice
• Legitimate interests: to secure our site, improve internal processes, train staff using de-identified or generalized case patterns, and manage the business, balanced against your rights
• Legal obligation: for tax, accounting, and regulatory record-keeping where required
• Consent: where we ask for it, for example optional marketing communications, which you may withdraw

4.4 How we use personal data

• Respond to inquiries and onboard clients
• Prepare appeal-related materials and communicate about your matter
• Maintain records, billing, and customer support
• Detect abuse, protect rights, and comply with law

4.5 What we do not do

We do not sell or rent your personal information. We do not share it with third parties for their own marketing. We do not “sell” or “share” personal information as those terms are defined under the California Consumer Privacy Act (CCPA), as amended.

4.6 Recipients & processors

We use service providers to host the website, send email, store files, process payments, and run analytics. They process data on our instructions and under contractual safeguards. Examples of categories include hosting/CDN, email delivery, cloud storage, payment processors, and analytics platforms.

If you want the specific third-party services we currently use within these categories, such as named hosting, email, storage, payment, or analytics providers, contact Privacy@AmazonSellersAppeal.com and we will provide the current list where required or appropriate for your request.

When you engage us for appeal services, performing the Service may require us to communicate with Amazon (including submitting appeals or related materials through Amazon systems) and to share information with authorized participants involved in preparing and submitting your matter, consistent with your agreement and our confidentiality obligations. We do not sell your case materials or share them with third parties for their own marketing.

4.7 Your rights

Depending on where you live, you may have rights to access, correct, delete, restrict or object to certain processing, port data, or withdraw consent. You may also have the right to lodge a complaint with a supervisory authority. To exercise rights, email Privacy@AmazonSellersAppeal.com. We may need to verify your request. We typically do this by confirming control of the email address or other identifier we have on file, and we may request additional information where needed to protect the account or data involved.

Where Israeli privacy law applies, you may also have rights to review, correct, or request deletion of personal data as provided by law.

4.8 California residents

California residents may request access to categories and specific pieces of personal information we hold, deletion subject to exceptions, and information about certain disclosures. We will not discriminate against you for exercising CCPA rights. Authorized agents must follow applicable verification rules. CCPA requests: Privacy@AmazonSellersAppeal.com.

4.9 Children

Our services are aimed at businesses and adults. We do not knowingly collect personal information from children under 16. If you believe a child provided data, contact us and we will take appropriate steps.

5. Data storage & security

We treat client materials as confidential and use administrative, technical, and organizational measures appropriate to the nature of our services. The site is served over HTTPS. No online system is perfectly secure; we cannot guarantee absolute security.

Files and messages may reside with providers such as reputable email and cloud storage services. Access is limited to people who need it for your matter or for legal, security, or operational reasons.

We do not store full payment card numbers on our servers; payments are handled by payment processors.

If we are required by law to notify regulators or affected individuals of a personal-data breach, we will do so in line with those requirements.

6. Data retention & deletion

We generally retain client and matter records, including communications, files, drafts, evidence, and related work product, for ongoing business operations, quality control, later follow-up work, dispute handling, legal protection, and compliance purposes.

That retention continues unless deletion is requested and we are legally required or otherwise able to delete the relevant records.

We may retain certain records, including invoices and accounting records, for the period required by tax, accounting, or other applicable law.

You may request deletion or restriction where the law allows. We will delete or anonymize data when we can. Some records (for example invoices) must be retained for a legally required period.

Requests: Privacy@AmazonSellersAppeal.com

7. Cookies Policy

We do not currently operate a cookie consent banner on this site. We use cookies and similar technologies for site operation, security, WordPress or form functionality, and limited operational or aggregate analytics where enabled. You can block or delete cookies through your browser settings. Blocking strictly necessary cookies may affect site functionality.

7.1 Types

• Strictly necessary: security, load balancing, basic WordPress or form session needs
• Analytics / performance: aggregated statistics on visits and errors (for example through tools such as Google Analytics or host logs, if enabled)
• Functional: remember choices you make on the site where we offer that feature

8. International data transfers

Client materials may be stored or processed in Israel, the United States, the United Kingdom, the European Economic Area, or other jurisdictions where we or our service providers operate. Where UK or EEA law requires safeguards for transfers, we rely on lawful transfer mechanisms and contractual protections where applicable. You may request more detail about transfers relevant to your data by contacting us.

9. Intellectual property

Unless we agree otherwise in writing, we retain ownership of our templates, methods, frameworks, internal analysis, know-how, and reusable materials. Final deliverables prepared for your matter are provided to you with a non-exclusive license to use them for the Amazon account, listing, case, or issue covered by the engagement, including reasonable follow-up use for that same matter.

You may not resell, publish, sublicense, broadly redistribute, or use our materials for unrelated accounts, unrelated matters, or third-party services without our prior written approval.

Requests for prior written approval to reuse, sublicense, or redistribute materials, or other intellectual-property administration: Legal@AmazonSellersAppeal.com.

10. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, business interruption, or reputational harm arising from Amazon enforcement or from use of our services.

We are not responsible for Amazon’s acts, omissions, delays, or policy changes. Except where the law forbids a cap, our aggregate liability for any claim relating to a specific paid engagement is limited to the fees you paid us for that engagement. Services are provided on an “as is” and “as available” basis; we disclaim implied warranties to the extent allowed by law.

11. Non-affiliation disclaimer

AmazonSellersAppeal.com is independent and is not affiliated with Amazon.com, Inc., Amazon Seller Performance, Account Health, or any Amazon subsidiary. References to Amazon are descriptive. Amazon trademarks belong to their owners.

12. Updates to this page

We may update this page when our practices, services, or legal requirements change. The “Last updated” date at the top will change when we publish a material revision. If you continue to use the site or our services after an update, you agree to the revised page except where a signed contract says otherwise.

13. Contact

If anything here is unclear, ask before you engage us. We prefer clarity up front.

This page is a general business disclosure. It is not legal advice for your situation. For regulated or high-risk matters, consider independent counsel.

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