Legal & Privacy Policy
Last updated: January 13, 2026
This page includes our Terms of Service, Refunds & Consumer Disclosures, Privacy Policy, and Cookies Policy. Each section stands on its own.
1. Company Information
AmazonSellersAppeal.com (“we”, “our”, “us”) provides professional Amazon seller reinstatement and compliance services.
Operated by: Shamosh Technologies LTD
Jurisdiction: Israel
Support: support@amazonsellersappeal.com
We operate independently and are not affiliated with Amazon or any Amazon-owned entity.
2. Terms of Service
2.1 Nature of the Service
AmazonSellersAppeal.com provides professional services related to Amazon account enforcement and compliance, including appeal preparation, documentation review, and strategic guidance. All services are performed manually and delivered through direct communication and shared materials.
Our role is to prepare professional appeal and compliance documentation based on (a) the information you provide, and (b) our experience with Amazon’s enforcement processes. Amazon independently reviews submissions and determines outcomes. For this reason, no service provider can guarantee reinstatement, timing, or approval.
2.2 What We Do Not Do
Unless explicitly agreed in writing, we do not:
- Guarantee reinstatement or approval of any appeal
- Control or influence Amazon’s decisions
- Submit appeals for you
- Communicate with Amazon on your behalf
- Provide legal advice or act as your attorney
- Commit to a specific timeline for Amazon’s decision
2.3 Client Responsibilities
By engaging our services, you confirm you are the account owner or authorized to act on behalf of the Amazon seller account. Our work relies on the accuracy and completeness of the information you choose to share with us.
If material details are missing, unclear, or inaccurate, this may limit how effectively we can structure the appeal. We will flag issues when identified, but responsibility for source information remains with the account owner.
2.4 Communications & Delivery Channels
We may communicate and deliver work through channels such as email (attachment or body text) and, where appropriate, messaging platforms (for example WhatsApp, Slack, or other agreed channels).
2.5 Acceptance of Terms
Engagement, payment, or continuation of services constitutes acceptance of these Terms and any written agreement or contract provided to you. Where there is a conflict between this page and a signed/written contract, the contract controls.
2.6 Governing Law
These Terms are governed by the laws of Israel. Any disputes shall be resolved exclusively in the courts of Tel Aviv, Israel, subject to any mandatory consumer protections that apply in your jurisdiction.
3. Refunds, Cancellations & Consumer Disclosures
3.1 General Policy
We approach refunds reasonably and in good faith. Because our services involve custom professional work, refunds are not automatic and are not tied to Amazon’s decisions. However, where circumstances genuinely justify it, we review refund requests case-by-case rather than relying on rigid rules.
Work typically begins shortly after engagement and payment. Refunds are assessed in accordance with the applicable agreement and the practical circumstances of the engagement.
3.2 Refunds Are Not Provided For
- Amazon rejecting or denying an appeal
- Dissatisfaction with Amazon’s decision
- Business losses, delays, fees, or enforcement actions by Amazon
- Changes in suspension reason after work has begun
3.3 EU / UK Consumer Rights
If you are located in the EU or UK, consumer law may provide a 14-day withdrawal right for distance services. Because our work involves custom preparation that begins shortly after engagement, this right may no longer apply once work has started or materials have been delivered, as permitted by law.
3.4 Israeli Consumers
Israeli consumer rights are governed by the Israeli Consumer Protection Law. Where applicable, cancellation rights may exist prior to the commencement of work, subject to statutory conditions and fees.
3.5 United States and Other Jurisdictions
In many jurisdictions, including the United States, there is no statutory cooling-off period for custom professional services. Refunds are governed by the agreed terms and case-by-case assessment.
4. Privacy Policy
4.1 Information You Provide
When you contact us or engage our services, you may provide information such as your name, contact details, Amazon-related notices, ASINs/order IDs (when relevant), timelines, screenshots, invoices, past appeals, internal documents, and other materials you choose to share.
4.2 Website & Technical Information
We may collect limited technical data such as IP address, browser type, device information, and standard site usage data. This is used for basic security, stability, and site performance.
4.3 How We Use Your Information
We use the information you provide to:
- Assess your Amazon issue and determine the appropriate service approach
- Prepare appeal documentation and related materials
- Communicate with you about your case and service delivery
- Maintain operational records and meet legal/tax obligations
- Protect against fraud, misuse, and security incidents
4.4 What We Do Not Do With Your Information
We do not sell, rent, or trade personal information. We do not share your information with third parties for marketing.
4.5 Sharing of Information
We may share limited information only when necessary to operate the service (for example, email and storage providers), when you explicitly ask us to share something (for example, forwarding a file), or when required by law. We do not share your data with Amazon unless you explicitly instruct us to do so in writing.
4.6 Your Rights
Depending on your region (EU/UK, US states, Israel, and others), you may have rights to access, correct, delete, restrict processing, or request a copy of the information you provided. We support and honor applicable rights.
5. Data Storage & Security
We treat your information as confidential. We use reasonable security measures appropriate for professional services, including restricted access, secure storage, and encrypted website transmission (HTTPS).
Data may be stored using common service providers (for example Dropbox for storage and Gmail for communications). Access is limited to authorized staff involved in your case.
We do not store payment card details on our systems. Payments (if applicable) are handled by third-party payment providers.
6. Data Retention & Deletion
We retain information only as long as reasonably necessary to provide services, maintain operational records, meet legal/tax obligations, and protect against fraud or misuse.
You may request deletion of your data at any time. We will delete or anonymize materials where feasible, except where we must retain certain records for legal or tax purposes (for example invoices and accounting records).
To request deletion, contact: support@amazonsellersappeal.com
8. International Data Transfers
Your information may be processed or stored in jurisdictions outside your country of residence. We apply reasonable safeguards to help ensure an appropriate level of protection consistent with applicable laws.
9. Intellectual Property
Unless otherwise agreed in writing, materials prepared by AmazonSellersAppeal.com (including drafts and final deliverables) are our intellectual property. You may use delivered materials only for your own Amazon account and the specific case for which they were prepared.
You may not resell, distribute, or reuse our materials for other accounts or cases without written permission.
10. Limitation of Liability
As with most professional service providers, we are not liable for indirect, incidental, or consequential damages, including lost revenue, lost profits, business interruption, ranking changes, Buy Box loss, or Amazon-related fees.
We are not responsible for Amazon’s actions, delays, decisions, or policy interpretations. Total liability is limited to the amount paid for the specific service. Services are provided “as is” without warranties of any kind.
11. Non-Affiliation Disclaimer
AmazonSellersAppeal.com is not affiliated with Amazon, Seller Performance, Account Health, or any Amazon subsidiary. Any references to Amazon are descriptive only. Amazon trademarks belong to their respective owners.
12. Updates to This Page
We may update this page from time to time to reflect changes in our services, practices, or legal requirements. We will update the “Last updated” date at the top accordingly. Continued use of our services indicates acceptance of the updated terms.
13. Contact
If anything on this page is unclear, we encourage you to ask before proceeding. We prefer alignment over surprises.
Contact us at: support@amazonsellersappeal.com