1. Company information

The website AmazonSellersAppeal.com and related services are operated by Shamosh Technologies LTD (“we”, “our”, “us”). We provide professional services related to Amazon seller enforcement, appeals, and compliance support.

Registered / operating jurisdiction: Israel

Privacy & data requests: support@amazonsellersappeal.com
General business contact: Office@AmazonSellersAppeal.com

For UK and EEA data protection purposes, where applicable, Shamosh Technologies LTD acts as the controller of personal data described in this Privacy Policy, unless we tell you otherwise for a specific processing activity.

2. Terms of Service

2.1 Nature of the service

We provide professional services related to Amazon seller account and listing enforcement, including preparation of appeal materials, review of documentation, and strategic guidance. Delivery is through direct communication (for example email or agreed messaging channels) and shared files.

Our role is to prepare professional materials based on information you provide and on our experience with Amazon enforcement processes. Amazon alone decides whether to reinstate an account or listing, whether to release funds, and how to apply its policies. No service provider can guarantee reinstatement, a timeline, or a particular outcome.

2.2 What we do not do

Unless we explicitly agree otherwise in writing, we do not:

• Guarantee reinstatement, approval, or any specific Amazon decision
• Control or influence Amazon’s decisions, queues, or internal processes
• Log into your Seller Central account or submit appeals on your behalf
• Communicate with Amazon as your representative unless a separate written mandate says so
• Provide legal advice or act as your attorney (we are not a law firm)
• Promise a fixed timeline for Amazon’s review

2.3 Client responsibilities

You confirm you are the account owner or are authorized to act for the seller. Our work depends on the accuracy and completeness of what you share. If material facts are missing, unclear, or inaccurate, that may limit how we can help. We will raise issues when we see them, but you remain responsible for the underlying information.

2.4 Communications & delivery

We may use email, attachments, and agreed messaging tools (for example WhatsApp) to communicate and deliver work. You are responsible for keeping contact details current and for securing your own devices and accounts.

2.5 Acceptance

Using our website, requesting services, paying fees, or continuing an engagement after we send or publish these terms means you accept them, together with any written quote, statement of work, or contract we provide. If a signed agreement conflicts with this page, the signed agreement prevails.

2.6 Governing law & disputes

These Terms are governed by the laws of Israel. Subject to mandatory consumer protections where you live, disputes shall be resolved in the courts of Tel Aviv, Israel. Nothing in this section limits rights you cannot waive under applicable law.

3. Refunds, cancellations & consumer disclosures

3.1 General approach

Fees cover custom professional work. Refunds are not tied to Amazon’s decisions. We consider refund requests in good faith and case by case, based on what was delivered, what remains to be done, and the terms of your engagement.

Work often begins soon after engagement and payment. That affects what can be unwound fairly.

3.2 Refunds are generally not owed for

• Amazon rejecting, denying, or delaying an appeal
• Dissatisfaction with Amazon’s decision or enforcement action
• Lost revenue, inventory, rankings, Buy Box, fees, or similar business impacts
• Changes in the alleged violation or Amazon’s messaging after work has started, where we have already performed work in good faith

3.3 UK & EEA consumers

If you are in the United Kingdom or European Economic Area, you may have a statutory right to cancel certain distance contracts within 14 days. For customized services that have begun at your request before that period ends, the right to cancel may be limited or subject to payment for work performed, as applicable law allows. Tell us if you believe this applies so we can respond under the correct rule set.

3.4 Israeli consumers

Israeli consumer law may provide cancellation or remedy rights in specific circumstances. Where those laws apply, they operate alongside any written agreement between us.

3.5 United States & other regions

Many U.S. states do not provide a universal cooling-off period for custom professional services. Refunds are assessed under your agreement with us and the principles in section 3.1.

4. Privacy Policy

4.1 Information you provide

When you contact us or become a client, you may provide identifiers and case details such as name, email, phone, company name, marketplace, Amazon notices or performance metrics you choose to share, ASINs or order IDs where relevant, timelines, screenshots, invoices, prior appeals, and other documents. You decide how much to send; we only process what you give us or what we reasonably need to operate the site.

4.2 Website & technical data

We may process technical data such as IP address, approximate location derived from IP, browser type, device type, referrer, pages viewed, and timestamps. We use this for security, fraud prevention, debugging, and understanding aggregate usage.

4.3 Purposes & lawful bases (summary)

Depending on context and applicable law, we rely on one or more of the following:

• Contract: to provide services you requested and to invoice
• Legitimate interests: to secure our site, improve content, train staff on de-identified patterns, and manage the business, balanced against your rights
• Legal obligation: for tax, accounting, and regulatory record-keeping where required
• Consent: where we ask for it (for example certain cookies or optional marketing), which you may withdraw

4.4 How we use personal data

• Respond to inquiries and onboard clients
• Prepare appeal-related materials and communicate about your matter
• Maintain records, billing, and customer support
• Detect abuse, protect rights, and comply with law

4.5 What we do not do

We do not sell or rent your personal information. We do not share it with third parties for their own marketing. We do not “sell” or “share” personal information as those terms are defined under the California Consumer Privacy Act (CCPA), as amended.

4.6 Recipients & processors

We use service providers to host the website, send email, store files, process payments, and run analytics. They process data on our instructions and under contractual safeguards. Examples of categories include hosting/CDN, email delivery, cloud storage, payment processors, and analytics platforms. We do not send your case materials to Amazon unless you clearly instruct us in writing to share specific content.

4.7 Your rights

Depending on where you live, you may have rights to access, correct, delete, restrict or object to certain processing, port data, or withdraw consent. You may also have the right to lodge a complaint with a supervisory authority. To exercise rights, email support@amazonsellersappeal.com. We may need to verify your request.

4.8 California residents

California residents may request access to categories and specific pieces of personal information we hold, deletion subject to exceptions, and information about certain disclosures. We will not discriminate against you for exercising CCPA rights. Authorized agents must follow applicable verification rules.

4.9 Children

Our services are aimed at businesses and adults. We do not knowingly collect personal information from children under 16. If you believe a child provided data, contact us and we will take appropriate steps.

5. Data storage & security

We treat client materials as confidential and use administrative, technical, and organizational measures appropriate to the nature of our services. The site is served over HTTPS. No online system is perfectly secure; we cannot guarantee absolute security.

Files and messages may reside with providers such as reputable email and cloud storage services. Access is limited to people who need it for your matter or for legal, security, or operational reasons.

We do not store full payment card numbers on our servers; payments are handled by payment processors.

6. Data retention & deletion

We keep information only as long as needed to deliver services, meet legal, tax, and accounting duties, resolve disputes, and protect legitimate interests such as fraud prevention.

You may request deletion or restriction where the law allows. We will delete or anonymize data when we can. Some records (for example invoices) must be retained for a legally required period.

Requests: support@amazonsellersappeal.com

7. Cookies Policy

We use cookies and similar technologies (including local storage) for essential site operation, security, preferences where applicable, and to measure aggregate traffic and performance.

7.1 Types

• Strictly necessary: security, load balancing, cookie consent memory, basic WordPress or form session needs
• Analytics / performance: aggregated statistics on visits and errors (for example through tools such as Google Analytics or host logs, if enabled)
• Functional: remember choices you make on the site where we offer that feature

7.2 Your choices

You can block or delete cookies in your browser. Blocking strictly necessary cookies may break parts of the site. Where required by law, we will seek consent before non-essential cookies and honor your selection.

8. International data transfers

We are based in Israel and may use providers in other countries (including the United States and the EU). Where UK or EEA law requires safeguards for transfers, we rely on approved mechanisms such as Standard Contractual Clauses and supplementary measures where appropriate. You may request more detail about transfers relevant to your data by contacting us.

9. Intellectual property

Unless we agree otherwise in writing, deliverables and drafts we create remain our intellectual property. You receive a license to use them solely for your own Amazon selling account and the specific matter we prepared them for.

You may not resell, publish, or reuse our materials for other accounts or commercial purposes without written permission.

10. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, business interruption, or reputational harm arising from Amazon enforcement or from use of our services.

We are not responsible for Amazon’s acts, omissions, delays, or policy changes. Except where the law forbids a cap, our aggregate liability for any claim relating to a specific paid engagement is limited to the fees you paid us for that engagement. Services are provided on an “as is” and “as available” basis; we disclaim implied warranties to the extent allowed by law.

11. Non-affiliation disclaimer

AmazonSellersAppeal.com is independent and is not affiliated with Amazon.com, Inc., Amazon Seller Performance, Account Health, or any Amazon subsidiary. References to Amazon are descriptive. Amazon trademarks belong to their owners.

12. Updates to this page

We may update this page when our practices, services, or legal requirements change. The “Last updated” date at the top will change when we publish a material revision. If you continue to use the site or our services after an update, you agree to the revised page except where a signed contract says otherwise.

13. Contact

If anything here is unclear, ask before you engage us. We prefer clarity up front.

This page is a general business disclosure. It is not legal advice for your situation. For regulated or high-risk matters, consider independent counsel.

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