Amazon flagged your ASINs or deactivated your seller account? We review your notice, invoices and supplier records, then handle the appeal, evidence and follow-ups in Seller Central.
Founder-led review. Most first replies within about an hour.
Last verified as of .
Founder-led enforcement expertise backed by executive leadership and specialist teams in Seller Central.
Founder, ASA Compliance Group · International speaker on Amazon enforcement and reinstatement
When your Amazon account or listings are suspended, every moment counts, and genuine expertise matters. Or Shamosh, founder of ASA Compliance Group, has spent over 10 years mastering the complexities of Amazon’s policies, compliance guidelines, and seller reinstatements. His LL.B. background informs how he reads Performance Notifications and frames compliance strategy; complex matters still run through ASA Compliance Group’s in-house legal department and outside counsel when required. He has led work across 5,500+ cases. His work spans seller account suspensions, listing appeals and compliance cases.
Or regularly shares his knowledge at seller conferences and webinars worldwide, including Prague March 2025, Sofia April 2025 and April 2026, Warsaw May 2026, with an upcoming UK appearance in October 2026. See conference appearances, explore seller webinars, read the restricted keywords guide, or see client stories in Testimonials.
AmazonSellersAppeal is operated by ASA Compliance Group, with dedicated appeal, legal, IP, and compliance teams in Seller Central. Michael Gourin and Smadar Popovski, alongside Or, lead intake and case operations; specialist staff join when your Performance Notification requires it.
Or Shamosh · Founder & CEO
Chief Commercial Officer
Product, marketing, partner channels, case intake & service structure
Owns product positioning, marketing, partner channels, and intake so sellers enter the right service path with clear scope and the right facts.
Chief Operating Officer
Appeal execution, Seller Central operations & case sequencing
Runs Performance Notification review, POA execution, Seller Central follow-ups, and escalations with disciplined sequencing.
Ready to reinstate your account with confidence? Get my case strategy
An ASIN complaint, rejected invoices or a deactivated seller account? We start with what Amazon flagged and the reply you received.
Amazon is questioning whether your products are genuine or whether your sourcing records prove where they came from. The notice may affect one listing or your seller account. It does not automatically mean Amazon has determined the products are counterfeit.
We review the affected ASIN and order, then connect the unit, packaging and any serial or lot number to your purchase records. That gives the response a clear focus: the product behind the complaint.
We compare the rejection with the documents you sent. The issue may be invoice dates, missing business details, the type of document or evidence Amazon still needs from your supplier.
We match each invoice item to its ASIN, including model, size, pack count and quantity. We also check whether purchase records cover the sales or inventory Amazon is reviewing.
We check the supplier's business and contact details, proof of payment and delivery, and any records showing where the supplier bought the goods. Your purchase invoice is the starting point.
We review every submission and reply before preparing the next response. If earlier appeals contain conflicting information, we explain the correction and support it with records.
AmazonSellersAppeal by Or Shamosh turns your notice and sourcing records into a clear appeal, then manages the case in Seller Central.
We identify the affected ASINs, the evidence Amazon requested and what earlier appeals already said. We set the next steps for your listing or account.
We check invoices, product details, quantities and supplier records, then prepare the explanation, supporting documents and Plan of Action where the notice calls for one.
We handle Seller Central submissions, responses, revisions and follow-ups including escalation where appropriate. Your case stays with one team.
Strategy, evidence, appeal writing, submissions and unlimited follow-ups and revisions within the agreed case scope.
Amazon seller enforcement is our daily work. Amazon Sellers Appeal has handled account, listing and compliance cases across global marketplaces.
* Historical results across ASA Compliance Group-managed enforcement cases. Last verified as of .
Real names and quotes from clients we’ve helped through reinstatement. Every case has its own timeline and details.
Other firms failed
“One of the greatest messages an Amazon seller can receive! I tried 2 other firms that both failed miserably and wasted about 5-6 weeks. Or fixed it in < 48hrs.”
Suspended 6 weeks, then deactivated
“My account had been suspended for more than 6 weeks with 4 failed attempts. Then it was completely deactivated. I hired Or Shamosh and within 3 days it was reactivated. Add me to that recommendation list.”
Reactivated in 24 hours
“Or was the only one who offered a solution to resolve everything without removing all the products from Amazon warehouses. In less than 24 hours after the appeal, my account was reactivated with all products available for sale.”
Account suspended
“My Amazon seller account was suspended and then a miracle. I paid Mr Or Shamosh who got me back on, so quick only 5 days later I was back!! I highly recommend him. He is brilliant, honest and genuine.”
Pesticide listing
“HUGE shoutout to Or Shamosh for his help with my PESTICIDE suspension. I fought them myself for a month with no results. Reached out on Friday. My listings were live again earlier TODAY. LESS THAN A DAY!”
Listing complaints
“Shout out to Or Shamosh for helping me get one of my listings back online after it got taken down due to customer complaints! Thanks buddy.”
Hijacker removed
“I had a hijacker who really didn't want to leave. When Or sent me his organized method and we acted together, he dropped off my listing after a week and a half. I highly recommend him.”
Product reinstated
“After a month of ongoing work, the product was finally reinstated. Or was available at any moment, a precise professional, and courteous.”
Hijacker resolved
“A hijacker lowered my price by 40%. I turned to Or Shamosh who guided me through this process. Another week went by and the issue was resolved. Amazing service, patience, and he was available at all times.”
Listing policy
“A magician! I highly recommend Or for anyone who needs help with Amazon policy and listing reinstatement. He is patient, attentive, meticulous, and most importantly, professional and fast!”
Patent dispute
“A competitor wrongly accused me of patent infringement. Or Shamosh helped me fix this problem very quickly and professionally! I'm more than happy with his service and communication.”
“Shamosh is a true professional and WIZARD! Very kind, super responsive, and extra helpful. He literally saved my business! God bless you both.”
Patent infringement
“My listing was reported for PATENT infringement. Within 3 working days my listing was back online. Even after reinstatement, I had relisting issues. He sent another appeal and within 1 hour it was all back online.”
Account review
“Amazon notified me my account was under review. I immediately contacted Or Shamosh, who worked tirelessly all week. Within a short time, my account was reinstated. If you encounter issues, know you have a professional on your side.”
Trademark claim
“A competitor filed a false Trademark claim. I had a thorough, well-written appeal the next day. My appeal was accepted and within a few days my listings were back up and live. I am beyond grateful.”
Patent complaint
“Or Shamosh is AMAZING. Thank you my friend for helping me to reinstate my listings. He did an awesome job for appealing my patent complaint. You're the MAN.”
Adult flag
“Amazon incorrectly placed an 'Adult' flag on my listing. I fired off the emails in the morning and just half hour later got a reply from Amazon saying they have lifted the flag!!!! I'm beyond happy.”
Account reinstated
“Thanks so much to Or Shamosh for reinstating my account!! You have done an amazing job and were able to get me selling again in no time! Definitely recommend his services!”
Pesticide tag
“I'd been struggling for about two months due to an incorrect pesticide tag. After almost 10 weeks of trying myself, Or helped me get the listing reinstated in less than a week. Without his help, I'm not sure if I'd ever have solved it.”
Six short videos from sellers who worked with ASA Compliance Group through reinstatement. Every case has its own timeline and details.
6 client video stories
When you’re ready, get your case strategy below. We’ll tell you if we’re the right fit.
A useful appeal shows which products you bought, who supplied them and how the records answer Amazon's request. Here is what we check.
Keep the Performance Notification, affected ASINs, marketplace and every previous appeal with Amazon's replies. Check whether the request concerns product identity, supplier verification, business details, dates or quantities.
A listing complaint and an account-level Section 3 deactivation can require different responses. If Amazon alleges counterfeit goods, review the counterfeit claim alongside the sourcing evidence.
Use authentic records covering the period Amazon requested. For each affected listing, check:
If quantities differ, explain the difference with records for opening stock, later purchases, returns or transfers. If an invoice has an error, ask the supplier for a genuine correction and keep the original. Follow the notice's instructions on permitted redactions.
Retail receipts, order confirmations, pro forma documents or payment screenshots may not meet a request for commercial invoices. Check Amazon's invoice requirements against the specific request.
Amazon may need to verify that your supplier is a real, reachable business and that the goods came from a legitimate source. Business registration, payment and delivery records help establish your purchase. Manufacturer or distributor invoices, brand confirmation and genuine authorization records may help establish the supplier's source when requested.
Depending on the case, customs records, receiving documents, serial numbers or lot details can help connect the goods to that purchase. If a supplier cannot provide a requested record, keep their reply and identify what other evidence is available.
Amazon's anti-counterfeiting policy is relevant to authenticity cases. Where the complaint comes from a rights owner, also check whether it concerns trademark infringement or parallel imports. If a retraction is part of the response, confirm it was submitted.
A stronger response answers the rejection directly. Common gaps include invoice items that are not matched to ASINs, missing supplier information and documents that do not cover the requested period or quantity.
A low complaint rate or a statement that the goods looked genuine does not explain their source. Support the explanation with records, resolve differences from earlier submissions and include a Plan of Action when Amazon asks for one. Where sourcing needs to change, explain the steps for current inventory and future purchases.
Ready for a case review? Send the notice and previous replies. Tell us which invoices and supplier records you have, and which you are still waiting for.
Get my case strategyProvide the supplier invoices Amazon requests and explain how they relate to the affected products. Make the purchase easy to verify without altering the documents.
Do not assume the two terms mean the same thing in your case. Read the exact complaint. Amazon may be questioning product authenticity or asking for stronger proof of the source. Your appeal should answer that specific concern.
Match the product name, size, color, pack quantity and any relevant model details. If the invoice uses a broad description, ask your supplier for a genuine clarification or product catalog that explains what was supplied.
Simple example: You sell blue, 750 ml water bottles, but the invoice says only “water bottles.” A supplier catalog or written clarification identifying the bottles purchased can help explain the connection. A payment receipt alone does not show which size or color you bought.
Keep the original invoice unchanged. Do not add an ASIN or rewrite a product description yourself.
Ask the supplier for a genuine copy of the original invoice. If you only have a receipt or purchase order, explain what you have and check whether it meets Amazon’s requirements. Those documents are not automatically interchangeable.
Buying new stock from a different supplier does not prove where the earlier stock came from. If the required invoice does not exist, assess the available response honestly rather than creating one.
Start with the rejection reason. Is Amazon questioning the product description, purchase quantity, buyer name or supplier? Correct or clarify that issue and explain what you changed when you resubmit.
See the guides to rejected invoices, suppliers Amazon cannot verify and documents for an Amazon seller appeal.
Answers for sellers dealing with authenticity complaints, rejected invoices and supplier-verification requests.
Share your Amazon notice, the affected ASINs and what you have already submitted. Have your invoices and supplier details ready so we can review the evidence behind your case.
Or Shamosh · Founder and lead strategist
5,500+ enforcement cases since 2016. Every intake is personally assessed before acceptance.
Already appealed yourself or used another firm? Include the earlier submissions and Amazon’s replies.
Case review form
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If Amazon flagged your products as inauthentic, send us the notice and what you have already submitted.
Need help with an ASIN suspension? Explore listing reinstatement. For other issues, browse all suspension types.
