Strategy
A written plan built for your notice and your case history, not a template.
Intellectual Property
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Trademark infringement
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Since 2016
A trademark complaint took down your listing We handle the appeal, the rights owner correspondence, and the submission.
In-house legal team for enforcement-facing work. Strategy and fees in writing first.
Answer the questionnaire and a real person reads it. You get our read on the case, what we would argue, and the fee, before you pay anything.
ASA Compliance Group handles Amazon enforcement end to end: account and listing reinstatement, regulatory and legal support, run by the same team that writes the appeal and answers Amazon's replies.
Your notice
What this notice actually means
A rights owner told Amazon your listing infringes their mark. Amazon does not adjudicate the claim before acting, so the listing comes down first and the burden of resolving it sits with you.
There are two routes out, and they are not interchangeable. Either the complaint is mistaken and needs a documented rebuttal, or it is valid and needs a retraction from the rights owner. Choosing the wrong route costs weeks.
Seller Central reality
Why these appeals get rejected
The most common failure is arguing the merits with Amazon. Amazon is not the venue for deciding who owns a mark, and an appeal written as a legal argument gets closed without a decision.
Invoices are the second failure. Sellers send purchase receipts to prove authenticity when the complaint was about a mark, not authenticity. The evidence has to answer the complaint that was actually filed.
Contacting the rights owner without a considered approach can convert a removable complaint into a permanent one, or into a wider action across your catalogue.
What you get
What handling your case actually involves
One owner on the Seller Central thread, from the notice through to resolution.
The submission
Plan of Action, evidence package, and the submission itself, placed in the queue Amazon can act on.
Follow-through
Follow-ups and escalation are ours. If Amazon needs several cycles, we run several cycles.
Before you pay
You see the strategy and the fees first. If the odds are not there, you get that in writing instead.
Proof
Who is doing the work
ASA Compliance Group has been founder-led since 2016. Or Shamosh builds the strategy on every case we accept.
Historical reinstatement rate
independently verified
98%
Reinstatement rate on cases we accepted and fully managed. Independently reviewed by a third-party verifier (publicly traded).
Cases handled
since 2016
5,500+
Account-level and ASIN-level enforcement across global marketplaces.
Speed
first reply
Within about an hour
First human reply within about an hour in most cases. Review timelines vary by queue and issue type.
Scope
all included
End to end
Full strategy, full package, unlimited follow-ups and revisions within scope, calls, escalations, and internal routing when needed.
Questions
Trademark infringement appeals: common questions
The complaint is wrong. Can I just tell Amazon that?
You can, but a bare denial does not move a case. What moves it is documented proof of authorisation, exhaustion, or non-infringement, presented in the form Amazon's team reviews.
Should I contact the rights owner myself?
Sometimes a retraction is the fastest route, and sometimes contact makes the situation worse. That call depends on who filed, what they filed, and what your documentation supports. We advise on it before anything is sent.
Do you have lawyers, or is this a consulting service?
Both. We are a reinstatement and appeal service with an in-house legal department for enforcement-facing work, including formal correspondence and IP disputes. We also coordinate with outside counsel you retain.
My account was suspended, not just the listing. Does that change anything?
Yes. Account-level enforcement needs a broader response covering your catalogue and sourcing controls, not just the one complaint. Send the notice and we will tell you which situation you are in.
What do you need from me to start?
The complaint text from Seller Central, the ASINs affected, any authorisation or supply documentation you hold, and anything you have already sent Amazon.
Other enforcement types
We handle enforcement across every lane
Different notices need different evidence. If your case is not the one on this page, start here.