Amazon Product Compliance & Regulatory Support Match the product, the requirement and the evidence.
Amazon product compliance problems need evidence that matches the restriction. We review rejected compliance documents, product-safety issues, medical claims and medical-device restrictions, then coordinate the compliance documentation and appeal for eligible cases.
Built for 7 and 8 figure Amazon seller businesses.
European Seller Conference. Prague, March 2025.
- 5,600+ accounts and ASINs reinstated
- 98%* historical reinstatement rate
- Since 2016
Last verified as of .
Founder-led case review
Meet the people behind your case.
ASA Compliance Group brings together appeal, legal and compliance specialists. Or, Smadar and Michael lead the strategy, case operations and intake, so the work starts with the right facts and a clear scope.
Or Shamosh
Founder & CEO
Reviews your case strategy with over a decade of Amazon enforcement experience, covering seller account suspensions, listing appeals and complex compliance cases.
Smadar Popovski
Chief Operating Officer
Leads the day-to-day case work, from reviewing Amazon's messages and preparing appeals to coordinating Seller Central follow-ups, revisions and case escalations.
Michael Gourin
Chief Commercial Officer
Oversees case intake and service scope, helping sellers reach the right team with a clear brief, the relevant records and an understanding of the work involved.
Tell us what happened.
Four short steps help us understand your situation, Amazon's message and any previous attempts, so we can identify the right response and missing evidence with less back-and-forth. Share what you have. We will reply with our assessment, recommended approach and fee for the proposed work.
Proof & results
Company-wide experience across account and listing cases. Individual results and timelines vary. Last verified October 1, 2026.
Real sellers. Real reinstatements. Each case required a different approach.
Six short videos from sellers who worked with ASA Compliance Group through reinstatement. Every case has its own timeline and details.
What sellers say about Amazon Sellers Appeal
Experiences across our account, listing and policy work. These are individual outcomes, not a prediction of your result.
Pesticide listing
“HUGE shoutout to Or Shamosh for his help with my PESTICIDE suspension. I fought them myself for a month with no results. Reached out on Friday. My listings were live again earlier TODAY. LESS THAN A DAY!”
Pesticide tag
“I'd been struggling for about two months due to an incorrect pesticide tag. After almost 10 weeks of trying myself, Or helped me get the listing reinstated in less than a week. Without his help, I'm not sure if I'd ever have solved it.”
Product reinstated
“After a month of ongoing work, the product was finally reinstated. Or was available at any moment, a precise professional, and courteous.”
Other firms failed
“One of the greatest messages an Amazon seller can receive! I tried 2 other firms that both failed miserably and wasted about 5-6 weeks. Or fixed it in < 48hrs.”
Suspended 6 weeks, then deactivated
“My account had been suspended for more than 6 weeks with 4 failed attempts. Then it was completely deactivated. I hired Or Shamosh and within 3 days it was reactivated. Add me to that recommendation list.”
Reactivated in 24 hours
“Or was the only one who offered a solution to resolve everything without removing all the products from Amazon warehouses. In less than 24 hours after the appeal, my account was reactivated with all products available for sale.”
Account suspended
“My Amazon seller account was suspended and then a miracle. I paid Mr Or Shamosh who got me back on, so quick only 5 days later I was back!! I highly recommend him. He is brilliant, honest and genuine.”
Listing complaints
“Shout out to Or Shamosh for helping me get one of my listings back online after it got taken down due to customer complaints! Thanks buddy.”
Hijacker removed
“I had a hijacker who really didn't want to leave. When Or sent me his organized method and we acted together, he dropped off my listing after a week and a half. I highly recommend him.”
Hijacker resolved
“A hijacker lowered my price by 40%. I turned to Or Shamosh who guided me through this process. Another week went by and the issue was resolved. Amazing service, patience, and he was available at all times.”
Listing policy
“A magician! I highly recommend Or for anyone who needs help with Amazon policy and listing reinstatement. He is patient, attentive, meticulous, and most importantly, professional and fast!”
Patent dispute
“A competitor wrongly accused me of patent infringement. Or Shamosh helped me fix this problem very quickly and professionally! I'm more than happy with his service and communication.”
“Shamosh is a true professional and WIZARD! Very kind, super responsive, and extra helpful. He literally saved my business! God bless you both.”
Patent infringement
“My listing was reported for PATENT infringement. Within 3 working days my listing was back online. Even after reinstatement, I had relisting issues. He sent another appeal and within 1 hour it was all back online.”
Account review
“Amazon notified me my account was under review. I immediately contacted Or Shamosh, who worked tirelessly all week. Within a short time, my account was reinstated. If you encounter issues, know you have a professional on your side.”
Trademark claim
“A competitor filed a false Trademark claim. I had a thorough, well-written appeal the next day. My appeal was accepted and within a few days my listings were back up and live. I am beyond grateful.”
Patent complaint
“Or Shamosh is AMAZING. Thank you my friend for helping me to reinstate my listings. He did an awesome job for appealing my patent complaint. You're the MAN.”
Adult flag
“Amazon incorrectly placed an 'Adult' flag on my listing. I fired off the emails in the morning and just half hour later got a reply from Amazon saying they have lifted the flag!!!! I'm beyond happy.”
Account reinstated
“Thanks so much to Or Shamosh for reinstating my account!! You have done an amazing job and were able to get me selling again in no time! Definitely recommend his services!”
How we handle your case
Product compliance, supported by the right records.
The product, marketplace and requirement determine the evidence. We review Amazon’s request and set out the proposed approach, scope and fee before engagement.
Start with rejected compliance documents when Amazon has refused the report. For a product-specific requirement, use the relevant guide below.
Start my case reviewIdentify the applicable request
We review the Product Compliance Request or Performance Notification, affected ASINs, product category and marketplace. Medical claims, medical-device or PCRP-labelled restrictions are assessed in context.
Check the product and document match
A safety complaint calls for the incident and product records. A missing-document request calls for the required report or certification. A rejected report calls for a check of the model, product identifiers, marketplace and testing scope. We also review whether listing claims or a mistaken classification caused the request.
Coordinate the submission and follow-up
After engagement, we organize the agreed response and document follow-up. Where independent testing or certification is needed, we coordinate the records with the relevant provider.
Find the service that fits your case.
Account enforcement, a blocked ASIN, verification, an IP complaint or regulatory documents: each needs a different response. These are the five service lines we handle.
Not sure which service fits your Amazon seller issue? Open the full who-we-help guide
Regulatory suspension support: FAQs
Product-safety appeals, reports and certificates, testing responsibilities and rejected compliance documents.
Check the relevant requirement with the guides to restricted products, product safety responses and rejected compliance documents.
What is ASA Compliance Group?
ASA Compliance Group operates Amazon Sellers Appeal. Our compliance specialists review product-safety and regulatory issues, coordinate supporting documents and prepare Amazon-facing responses within the agreed scope.
What regulatory issues do you handle on Amazon?
We review product-safety complaints, restricted products, medical devices and claims, toy and battery compliance, supplements, cosmetics, pesticide claims and labeling. The product, marketplace and Amazon request determine the evidence needed. Testing or certification must come from the appropriate laboratory, certification body or authority.
Can you help with medical claims, medical devices or PCRP restrictions?
We review the exact Amazon message, affected ASINs, product classification, listing claims and available compliance records. A PCRP-labelled restriction may involve medical-device requirements or another restricted-product issue; the stated policy determines the response. We identify whether claim corrections, supporting documents, specialist input or an appeal are needed. Deleting a phrase alone does not establish that a product is eligible for sale.
Do you guarantee reinstatement?
What proof does Amazon expect?
The required evidence depends on the Product Compliance Request or Performance Notification. It may include test reports, certifications, registration records, label photographs, supplier documents and completed corrective actions.
How long does regulatory reinstatement take?
Timing depends on the product issue, available documents and Amazon’s review. New laboratory testing, certification or registration can add time. We identify those dependencies when assessing the file.
Can you help with pesticides or EPA-related flags?
Do you have lawyers on the team?
How do I start?
Send the Product Compliance Request or Performance Notification, affected ASINs and existing test reports, certifications, label photographs or correspondence.
Do you provide testing or certification, or coordinate the documents?
ASA reviews and coordinates the compliance file and Amazon response. Tests, certifications and registrations must come from the appropriate laboratory, certification body or authority. Whether new testing is needed depends on the Product Compliance Request or Performance Notification and existing evidence; label photos cannot replace a document Amazon specifically requires. External requirements and timelines remain separate dependencies.
Amazon rejected my test report or compliance document: what now?
Review Amazon’s stated reason, product identifiers, document scope and issuer details before resubmitting. We help identify gaps and coordinate the next response. We do not alter laboratory findings or promise that Amazon will accept a document.
What is an Amazon restricted product appeal?
It is a response to a restriction on selling a particular product. We review the policy cited, product claims and required evidence. Some cases need listing corrections or approval documents; a Plan of Action alone does not replace a required test report or authorization.
Can you help with an Amazon product safety issue appeal?
We assess the exact product-safety complaint and requested evidence, then connect the response to the affected product, corrective actions and supporting records. There is no universal document package for every safety issue. See our product-safety appeal guidance for more on these product-safety restrictions.
Next step: complete the case strategy intake earlier on this page. We reply with what we need and whether we can take your case.
From the Amazon Sellers Appeal blog
Compliance guides and issue-specific support
Find the guidance relevant to your product, the requested documents and the marketplace.
- Rejected documents
What Should You Do if Amazon Rejects Your Product Compliance Documents?
Compare report scope, product models, ASINs and submission requirements after Amazon rejects compliance documents.
Read the guide - Testing and certification
Amazon TIC Compliance and Retesting Requirements
Check the testing, inspection and certification request against the product, existing reports and requested provider process.
Read the guide - Toy safety
Amazon Toy Testing Requirements: TIC Verification & Documents
Match toy compliance documents to the product and review the testing requirements for the relevant marketplace.
Read the guide - Lithium batteries
Amazon Lithium Battery Requirements: 2026 Rules & Documents
Review battery configuration, UN 38.3 records, watt-hours and the requirements relevant to your products.
Read the guide - Supplement safety
Amazon Supplement Food Safety Complaint Guide
Organize lot records, test reports, customer complaints and corrective actions for a supplement safety investigation.
Read the guide - Canadian labeling
Amazon Canada Bilingual Labeling Requirements
Review product and packaging information against the Canadian labeling requirements relevant to your listing.
Read the guide
Industry authority
Speaking and industry events
Conference stages where Or presents on regulatory compliance and product-safety enforcement.
Let’s review the Product Compliance Request or Performance Notification and product evidence.
Share your situation so we can assess the appropriate next step.
Start my case review