Amazon Country of Origin Requirements and Corrections
Amazon Sellers Appeal, operated by ASA Compliance Group and led by Or Shamosh, has reinstated 5,600+* Amazon seller accounts and ASINs since 2016.
We handle account suspensions, listing appeals and compliance cases, from the first review through submissions and follow‑ups.
Compare the product’s origin records with its labeling and Amazon catalog information. Identify which value is missing or inconsistent, then organize the evidence needed to support the corrected listing entry.
Establish the origin before editing the catalog
Ask the manufacturer for the production location and the records supporting the origin of the specific product. Match the brand, model, SKU, and batch where relevant. If production involves more than one country, document the processing in each location rather than choosing the country of the largest supplier invoice.
For US customs marking, origin can depend on whether manufacturing or processing substantially transforms the article. CBP assesses the operations and product facts; a supplier’s headquarters is not the test. See this CBP ruling explaining the case-specific assessment. Preferential trade rules and other destinations can use different tests. Ask a customs specialist about an uncertain determination before changing declarations or labels.
Keep four records consistent
For Amazon.ca listings, check the Canada bilingual labeling guide alongside the origin and packaging records.
- Manufacturing evidence: the actual factory, product specification, production records, and any applicable origin declaration or certificate.
- Physical marking: the origin statement on the goods or packaging where required.
- Amazon catalog: the origin attribute for the correct product and marketplace.
- Shipping and customs records: the declaration used for the consignment and the supporting commercial documents.
A certificate may help support a determination, but do not assume Amazon requires the same certificate for every product. Use the document types requested in the notice, and keep the underlying records available.
How to provide missing COO information in Amazon
- Identify the affected records. Save the exact error or request, marketplace, ASINs and seller SKUs. Distinguish a missing catalog attribute from a customs or physical-labeling issue.
- Confirm the evidence. Establish the product’s origin before entering a value. A dispatch warehouse or supplier’s billing address does not, by itself, establish manufacturing origin.
- Use the current field or template. Follow the allowed values and instructions in the relevant Seller Central listing editor or inventory template. Do not assume every workflow accepts the same country-name or code format.
- Check the result. Review the submission or processing report, then confirm the stored listing value and any remaining error. For a bulk file, retain the submitted version and map each correction to the right SKU.
What if the origin value is rejected or the listing stays restricted?
Compare the submitted value, accepted value and supporting records. If the problem persists, use the response channel specified in Amazon’s request and provide the affected identifiers, error, submission details and relevant evidence. A routine catalog correction does not automatically require a Plan of Action.
If your listing is restricted, establish whether Amazon needs a data correction, documents or an appeal. Explain an established mistake and its correction accurately; support a dispute when the record shows the existing value is correct. Account-level enforcement may require a separate account reinstatement response.
Keep origin records current as suppliers change
Retain manufacturer records, catalog submissions and the relevant shipping documents together. Reassess the origin when production locations or processing change. Do not copy a previous determination to a materially different product without checking its supporting facts.
ASA Compliance Group reviews the Amazon case record, identifies the appropriate response and manages the agreed submissions and follow-ups. Customs or origin determinations that require specialist advice should be resolved alongside that work.
An origin-data request has restricted your product?
Share the affected ASINs, supplier records and the discrepancy Amazon identified. We can assess the compliance response and explain the case-handling work alongside any required catalog or labeling correction.