Amazon account or listing at risk? We handle the warning and response.
Amazon warning about your account, listings, reviews, defective or damaged products, or safety? You do not have to handle it alone. We investigate the issue, prepare the evidence and manage your response.
Given 48 hours to respond? Send us Amazon's message and the deadline. We prioritize urgent cases, including nights, weekends and holidays. Send what you have now; additional records can follow.
Built for 7 and 8 figure Amazon seller businesses.
European Seller Conference. Prague, March 2025.
- 5,600+ accounts and ASINs reinstated
- 98%* historical reinstatement rate
- Since 2016
Last verified as of .
Founder-led case review
Meet the people behind your case.
You will have people working through this with you. Or Shamosh, Smadar Popovski and Michael Gourin lead strategy, case operations and intake, bringing our appeal, legal and compliance teams together around your warning and the time available to respond.
Or Shamosh
Founder & CEO
Reviews your case strategy with over a decade of Amazon enforcement experience, covering seller account suspensions, listing appeals and complex compliance cases.
Smadar Popovski
Chief Operating Officer
Leads the day-to-day case work, from reviewing Amazon's messages and preparing appeals to coordinating Seller Central follow-ups, revisions and case escalations.
Michael Gourin
Chief Commercial Officer
Oversees case intake and service scope, helping sellers reach the right team with a clear brief, the relevant records and an understanding of the work involved.
Send the warning. Tell us the deadline.
Send Amazon's message, when you need to respond and what has happened so far. Include the deadline and time zone in your message if Amazon states them. We will review the warning and available records, identify what needs addressing and explain the proposed work and fee. You do not need to gather every document or know which service to choose before contacting us.
Proof & results
Company-wide experience across account and listing cases. Individual results and timelines vary. Last verified as of .
Real sellers. Real reinstatements. Each case required a different approach.
Six short videos from sellers who worked with ASA Compliance Group through reinstatement. Every case has its own timeline and details.
What sellers say about Amazon Sellers Appeal
Experiences across our account, listing and policy work. These are individual outcomes, not a prediction of your result.
Product reinstated
“After a month of ongoing work, the product was finally reinstated. Or was available at any moment, a precise professional, and courteous.”
Account review
“Amazon notified me my account was under review. I immediately contacted Or Shamosh, who worked tirelessly all week. Within a short time, my account was reinstated. If you encounter issues, know you have a professional on your side.”
Listing complaints
“Shout out to Or Shamosh for helping me get one of my listings back online after it got taken down due to customer complaints! Thanks buddy.”
Suspended 6 weeks, then deactivated
“My account had been suspended for more than 6 weeks with 4 failed attempts. Then it was completely deactivated. I hired Or Shamosh and within 3 days it was reactivated. Add me to that recommendation list.”
Other firms failed
“One of the greatest messages an Amazon seller can receive! I tried 2 other firms that both failed miserably and wasted about 5-6 weeks. Or fixed it in < 48hrs.”
Account reinstated
“Thanks so much to Or Shamosh for reinstating my account!! You have done an amazing job and were able to get me selling again in no time! Definitely recommend his services!”
Reactivated in 24 hours
“Or was the only one who offered a solution to resolve everything without removing all the products from Amazon warehouses. In less than 24 hours after the appeal, my account was reactivated with all products available for sale.”
Account suspended
“My Amazon seller account was suspended and then a miracle. I paid Mr Or Shamosh who got me back on, so quick only 5 days later I was back!! I highly recommend him. He is brilliant, honest and genuine.”
Pesticide listing
“HUGE shoutout to Or Shamosh for his help with my PESTICIDE suspension. I fought them myself for a month with no results. Reached out on Friday. My listings were live again earlier TODAY. LESS THAN A DAY!”
Hijacker removed
“I had a hijacker who really didn't want to leave. When Or sent me his organized method and we acted together, he dropped off my listing after a week and a half. I highly recommend him.”
Hijacker resolved
“A hijacker lowered my price by 40%. I turned to Or Shamosh who guided me through this process. Another week went by and the issue was resolved. Amazing service, patience, and he was available at all times.”
Listing policy
“A magician! I highly recommend Or for anyone who needs help with Amazon policy and listing reinstatement. He is patient, attentive, meticulous, and most importantly, professional and fast!”
Patent dispute
“A competitor wrongly accused me of patent infringement. Or Shamosh helped me fix this problem very quickly and professionally! I'm more than happy with his service and communication.”
“Shamosh is a true professional and WIZARD! Very kind, super responsive, and extra helpful. He literally saved my business! God bless you both.”
Patent infringement
“My listing was reported for PATENT infringement. Within 3 working days my listing was back online. Even after reinstatement, I had relisting issues. He sent another appeal and within 1 hour it was all back online.”
Trademark claim
“A competitor filed a false Trademark claim. I had a thorough, well-written appeal the next day. My appeal was accepted and within a few days my listings were back up and live. I am beyond grateful.”
Patent complaint
“Or Shamosh is AMAZING. Thank you my friend for helping me to reinstate my listings. He did an awesome job for appealing my patent complaint. You're the MAN.”
Adult flag
“Amazon incorrectly placed an 'Adult' flag on my listing. I fired off the emails in the morning and just half hour later got a reply from Amazon saying they have lifted the flag!!!! I'm beyond happy.”
Pesticide tag
“I'd been struggling for about two months due to an incorrect pesticide tag. After almost 10 weeks of trying myself, Or helped me get the listing reinstated in less than a week. Without his help, I'm not sure if I'd ever have solved it.”
Whatever the warning concerns
Send us the warning. We will work through it with you.
A short deadline is stressful enough without having to work out which policy or service applies. Start with Amazon's message and the time you have to respond. We will investigate the issue, explain what is needed and handle the agreed appeal work.
We support account-level and ASIN-level warnings, including cases where the account is active but a listing, offer or inventory is already restricted.
Review my Amazon warningAccount at risk of deactivation
Your Amazon seller account may still be active when a warning puts it at risk of deactivation. Send the Performance Notification and any earlier response. We check the allegation, Account Health issue and deadline, then prepare the response the facts support. You do not need to wait until Amazon suspends the account to ask for help.
Listing or ASIN at risk of removal
A listing at risk of removal needs attention even when the rest of your account is active. An ASIN, offer or FBA inventory may also already be restricted. We check which products and inventory are affected and what Amazon requires for each. An accepted account appeal does not automatically resolve a separate listing restriction.
Review manipulation or review policy violation
A review manipulation warning can involve inserts, QR destinations, incentives, buyer messages or a service provider's activity. We examine the complete customer journey and relevant records, identify what Amazon has questioned and prepare a supported dispute or corrective response. If something needs to stop or change, we explain what and why.
Defective, damaged or used-sold-as-new complaints
Defective products: We review reported faults, returns, inspections and affected inventory to establish what happened.
Damaged products: We examine packaging, handling and fulfillment records to identify where damage may have occurred.
Used sold as new: We assess the stated condition complaint alongside sourcing, returns, packaging and inventory records. A product condition complaint appeal should address the actual allegation. Where a Plan of Action is appropriate, its corrections must reflect the issue established by the evidence.Product safety complaint or warning
An Amazon product safety complaint appeal starts with the concern Amazon has raised. A reported incident, a product safety investigation, a missing test report and a document that does not match the product need different evidence. We review the affected ASINs, marketplace, incident details and requested records, then prepare the relevant response.
Another account or product warning?
We also assess authenticity and IP complaints, restricted-product concerns, performance and fulfillment warnings, verification requests and related-account allegations. If the message involves several issues or you are unsure what it means, send it through the form. We will identify the right people and response for your case.
How we handle your case
We work with you through the deadline and follow-up.
Send the warning when it arrives. You do not need to wait for Monday, morning or the end of a holiday. We review the urgency, identify the response route and explain the scope and fee for the work.
Our appeal, legal and compliance teams can work from the same case record. We also assess consequences beyond acceptance, including restricted listings, affected inventory and corrections that must actually be completed.
Understand the risks beyond an accepted appealAssess the warning and immediate exposure
We read the complete Performance Notification or compliance request, confirm the stated deadline and review earlier responses. We check whether the account, ASIN, offer or FBA inventory is affected and identify the records needed next.
Build the response around the evidence
We investigate the allegation and prepare a supported dispute, document response or corrective Plan of Action where the issue and response route call for one. Any claimed corrective action must match what has actually been done.
Manage the agreed submissions and follow-ups
We coordinate the agreed response, revisions and follow-ups, explain actions you need to complete in Seller Central and review new requests from Amazon. The case is assessed beyond the first acceptance message, including any separate restriction that remains.
Find the service that fits your case.
An urgent warning, account enforcement, a blocked ASIN, verification, an IP complaint or regulatory documents: each needs a different response. These are the six service lines we handle.
Not sure which service fits your Amazon seller issue? Open the full who-we-help guide
Urgent Amazon warnings: FAQs
Clear next steps when the deadline is short and the account or listing is at risk.
Does Amazon always give sellers 48 hours to respond?
No. Some warnings give 48 hours, but the deadline and required action depend on the message. Check the Performance Notification, Account Health and any relevant compliance request. Send the complete message, deadline and time zone if stated so we can prioritize the case around the actual requirement.
Can you help at night, on weekends or during holidays?
Yes. We prioritize urgent Amazon warnings, including nights, weekends and holidays. Send your message and deadline as soon as possible rather than waiting for the next business day. We assess the available record and explain the proposed work and fee. Amazon controls its own review times and decision.
Can my account be active while an ASIN or inventory is restricted?
Yes. Account status, individual ASINs, offers and FBA inventory can have different restrictions. We check each affected level and what Amazon requires for it. An accepted account-level response does not automatically reactivate every listing or release inventory.
What should I send when time is short?
Start with Amazon's complete message, the deadline, affected ASINs and marketplace, what remains active, and any response already sent. Include the records you have now. We identify additional evidence needed for the case; you do not need a perfectly organized file before contacting us.
Does every warning need a Plan of Action?
No. A supported dispute, requested documents or a corrective Plan of Action may be appropriate depending on the issue and response route. We investigate first and connect the response to genuine records and completed actions. We do not invent a root cause or claim a correction has been completed when it has not.
What if the evidence cannot be completed before the deadline?
Send the warning and available records promptly. We assess the missing evidence, available response route and what can accurately be submitted or clarified before the stated deadline. Do not assume that contacting support extends it or that an extension will be granted.
Which account and product warnings do you handle?
We handle review-policy allegations; defective, damaged and used-sold-as-new complaints; and product-safety or compliance-document requests. We also assess other account-level and ASIN-level warnings, including authenticity, IP, restricted products, performance and verification. Send the complete message if the issue is unclear or several restrictions overlap. We will identify the response and evidence needed.
What does your urgent-warning service include?
We assess the warning, deadline, account history and affected products, then agree the scope and fee. The work can include investigation, appeal and evidence preparation, agreed submissions, revisions and follow-ups, with legal or regulatory input where relevant. We explain which actions you must complete in Seller Central.
Can you guarantee that Amazon will not suspend my account?
No. Amazon controls enforcement and the final decision. Our role is to prepare and manage the agreed response, investigate the underlying issue and help you understand any remaining account, listing or inventory requirements. An accepted appeal alone may not resolve every restriction.
From the Amazon Sellers Appeal blog
Guidance for the warning and the next response
Use the relevant guide to understand the issue. If a deadline is approaching, send your case now rather than waiting to finish reading.
- Account Health
Understand an Account Health warning
Read the issue alongside the account status and the action Amazon requests.
Read the guide - Consequences
The risks beyond an accepted appeal
Consider the remaining listing, inventory and business consequences.
Read the guide - Evidence
Prepare the relevant case records
Understand which documents can support the response to Amazon.
Read the guide - Appeal preparation
Prepare an Amazon appeal letter
Match the response to the allegation, evidence and available route.
Read the guide - Previous rejection
When the first appeal was rejected
Identify what the next response needs to answer before resubmitting.
Read the guide - Amazon review
Understand appeal review and follow-ups
Separate your response deadline from Amazon's review timeline.
Read the guide
Industry authority
Speaking and industry events
Conference stages where Or presents on Amazon enforcement, compliance, and reinstatement.
A short deadline should not leave you handling this alone.
Send Amazon's message and deadline now. We prioritize urgent warnings, including nights, weekends and holidays, and explain the approach and fee for the proposed work.
Review my Amazon warning